Easy to book
Filled the form BOOK online, get the quote based on your needs and confirm your appointment. You can also talk to our team and book through by phone, message or WhatsApp!
Cleaning products
We provide cleaning products and rags. We request you to provide vacuum and mop to avoid spreading of germs. We can use your favorite products if you need, just mention in your booking description.
Save time for you
You don’t need to be home, most of our customers leave the key in a lockbox.
Feel comfortable to choose your way.
“We do the cleaning, you do you”
Want to send us a message?
Support
Our general customer support is available by phone, email, message or WhatsApp from Monday to Friday 8am-6pm.
Also, we always have a representative available to help you during your booked services.
Call us
02 9387-4734 / 0404-870765
Send us an email
info@talentcleaner.com.au
Head Offices:
Sydney and Newcastle
FAQ - Help Center
About Cleaning Services
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Do you bring cleaning products and equipment to clean?
What is included in the clean?
A good vacuum and mop to get through all germs and bacterias on the floor, couch, and chairs also getting things up (when possible) to make sure it’s clean under the nooks and crannies.
However, if you might like a little extra help. We can do the laundry, fold the clothes, clean the fridge, oven, do your ironing… Just let us know what would make your life easier. (extra fee to apply)
Will I have the same cleaner for every clean?
There are any additional extras costs?
Some services require an extra fee to get done, such as an oven, fridge, balcony, pantry, glass door, cupboards, but all costs are clear to you in your booking, you know what is expected in your invoice.
Can I give the cleaner a key?
Should I tidy before my cleaner arrives?
How many people will come to clean my house?
Only one person is our standard, sometimes an extra team member can come if the job takes more than 7hrs (houses with 5 or more bedrooms). However, we believe one person can do a better job, focusing on details, and is easier for us to keep the same person regularly offering them the same agenda. The customer will be happy to know who’s coming every time and the cleaner will be happy because the house will be easy to maintenance – keeping this way, the service on track.
How long will it take to clean my house?
It all depends on the condition of your home! But as a baseline take the number of bedrooms you have and turn that into hours. Ex. 3 Bedrooms = 3 hours. Our minimum is 2hrs. A deep clean is for first-time customers or customers who haven’t had their home professionally cleaned in the past 1 month. This allows our cleaners additional time to thoroughly clean your home. Let us know if this is your case.
Do I have to be present for a cleaning?
No, absolutely not! It’s your choice to stay around or go out and take advantage of your free time. Just let us in and we’ll get your house cleaned!
What services don’t you offer?
We don’t offer cleaning of Chandeliers, Light Bulbs, Biohazards (Excessive Mould, Blood), Hoarding, Animal Waste, High Reach Areas (Must be within reach of a step ladder), Gardening, High exterior windows, Large furniture moving, and Large scale trash disposal. Contact us to ask for something more specific.
Are your cleaning teams pet friendly?
What kind of cleaning products do you use?
We need to follow the manufacturers’ recommendations to avoid harm and to maintain your special surfaces properly over the long term.
What are you doing to minimize risk in light of the COVID-19 pandemic?
We are doing the following to minimize all risks, and to provide a safe working environment for our cleaning teams and customers to keep the same high standard of service, that we were before the lockdown.
- Disinfecting and sanitizing of high touch areas as standard throughout all service provision.
- All cleaning teams are wearing masks and gloves for their protection.
- We are encouraging customers and our cleaning teams to facilitate contactless trade.
- All teams are fully vaccinated.
- We relocated all team to work close to their home and avoid less possible public transport.
- We continue to monitor the situation as it happens and get tested at any signal of symptoms.
General questions
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What are the advantages of booking through an agency over hiring a private cleaner?
The benefits of choosing Talent Cleaner over a private cleaner are SAFE and peace of mind.
- Your cleaner has been reference checked, police checked, and screened for suitability
- Your cleaner is fully insured (public liability and work cover)
- Your cleaner is trained and experienced in work
- We offer replacement cleaners if things don’t work out for any reason
- We offer a fill-in cleaner if your cleaner is on holiday or unable to provide a scheduled clean
- Our Head of Quality do all the hard work for you. You tell us when and what you want and we do the rest!
Am I required to enter my payment information?
Yes, we require your payment information prior to scheduling your booking. A hold will be placed on your card the day before your service and you will not be charged until after the cleaning is completed.
How do I pay for my cleaning?
When you make a booking you will provide us with a valid card, which we will then place a hold the day before the cleaning is completed. Please note that we do not charge until after the booking is completed. For new customers, we will give a call the day after the work is completed to make sure you’re happy with the service.
If you would like to pay by other means, please give us a call or send us an email.
Late cancellation fees
We want to make sure that everybody’s appointments are serviced by the best cleaning professionals possible. It takes us time to find the right cleaning professional for you. This is why we ask for 24 hours notice for all cancellations. Cancellations made the day of your appointment will incur a $50 charge. If our cleaning teams arrive at your home and there is a cancellation through no fault of our own, we reserve the right to charge the full price of the total job price to compensate our crew.
Are you insured?
Yes, we are! If you need proof of insurance simply email us at info@talentcleaner.com.au and we will gladly forward you all relevant documentation.
Fair go policy
Our fair-go policy states that our cleaning teams will not put up with any aggressive, violent conduct or conduct that leaves our teams feeling unsafe or uncomfortable. We reserve the right to cancel bookings where our teams don’t feel comfortable to continue working.
How will I know if my booking is confirmed?
We will send a confirmation email once your booking is received.
Your allocated cleaning team will text you the day before your scheduled clean to confirm the time and any specifics. If you are unsure, you can always give our office a call at 02 9587-0561.
What happens if something is damaged during your clean?
If damage occurs during a clean please notify us right away via phone and email if possible, with a photo of the damage, when it occurred and a short incident report. This will assist in processing insurance claims and having your damaged item replaced and/or repaired in a timely manner as possible.
What are your payment terms?
Payment by invoice is due after 2 days on complete service or straightway if you provide us your credit card details authorized by us to debit your credit card for our cleaning services.
We will request your credit card details so the amounts due can be automatically paid.
If payment is late, 1.5% interest per month will be charged on the outstanding amount from the due date until the date of payment in full.
If our cleaners arrive to clean your property but can’t gain access or access is limited, our service charges will be due in full.
How can I get in touch with you?
We are just a phone call away, easy and quick to reach by phone 02 9587 0561, WhatsApp 0404870765, or email info@talentcleaner.com.au. Our customer care service is Monday to Friday from 8am to 6pm.
How can I get a quote to my office or boat?
Contact our team to schedule a meeting and show what you expected. Each office or boat has its particularity so the best option is to have a meeting with our sales team to find out exact prices. Be in touch through phone 02 9587 0561, WhatsApp 0404870765, or email info@talentcleaner.com.au. Our customer care service is Monday to Friday from 8am to 6pm.
What is Talent Smart Club?
We believe in a long relationship, for this reason, we developed a Smart Club to connect people: This program gives our customers advantages and benefits in many business partners, and in addition to allowing customers to promote their own business to more than 500 families. Get Involved!
Designed to enhance your life in meaningful ways
The journey of well-being, nurture connections, and support personal growth.
